FAQs
Submitting your application
How do I apply?
Visit our Explore Career Opportunities page and search for the role you would like to apply for.
You will need to sign in or create a new account. You will then complete a candidate profile, answer some position-related questions, attach your resume, and submit your application. You will receive an email advising that your application submission has been successful.
I have submitted my application, what happens next?
You will receive an email to confirm your application has been received.
After our hiring team have reviewed your application, we will be in touch to let you know if you have been shortlisted for further consideration. We encourage you to apply for any role where your skills and experience match those advertised. If you were not shortlisted, please understand we receive many applications for our advertised vacancies and whilst you were not progressed on this occasion, we may have other roles in the future which you could consider applying for.
How can I tell if my application was received?
You can confirm at any time that your application was completed by doing any of the following:
- Check your email inbox for a confirmation message that mentions the specific job that you applied for.
- Log in to your account using your email address and password to view your application history in the Jobs Applied section.
- If for any reason you find your application was not completed, log into your account and check the Saved Applications section. You will be able to complete the application if it was saved or apply again. However, you will not be able to apply for the same job more than once and the application will need to be completed prior to the closing date.
I have just received a text/email asking me to complete an assessment, what is this?
For our team member positions, this is the first step of the recruitment process. The assessment is a combination of games and video based interview questions that helps us determine if you will be a great fit for Officeworks.
How do I check the status of my application?
You can check the status of your application at any time by signing back into your account on our careers site and accessing the Jobs Applied section.
What working rights are required to apply?
To be eligible to apply, you will need to have unrestricted rights to live and work in Australia. We will ask you to provide current evidence of these if you have been successful in the interview process.
What is the minimum age accepted to apply for a job?
The minimum age is dependent on the state legislation as outlined by Fair Work Australia at www.fairwork.gov.au
Who do I list as my referees?
If your application progresses to the reference check stage, we generally speak to two referees. Your referees are normally people to whom you have directly reported in your professional career. We understand that it may not be appropriate to include your current manager. Someone to whom you have recently reported into is best. Your Talent Acquisition Specialist can help guide you on this.
If you are just entering the workforce and don’t have previous employment, you may choose to provide reference details for non-family referees who can verify your education, achievements or other activities such as teachers, careers advisor, or sports coach. We understand every person's circumstances are different and our Talent Acquisition Specialist can help guide you.
I have a question for the Talent Acquisition Team, who can I reach out to?
Our Talent Acquisition Team are here to help. Please email your enquiry to careers@officeworks.com.au
What if there are no suitable jobs being advertised?
If you haven't found the right job that suits you and would like to be notified of future job opportunities, you can register for Job Alerts when you create an account. You can also express your interest for future job vacancies by Joining Our Talent Community - we can then use this information to let you know if any opportunities become available that match your preferences.
Can I edit my application?
You can log in to your account at any stage and amend or update your details. Any changes you make will be reflected in any active applications.
Working at Officeworks
What hours would I be expected to work?
All roles advertised are for full-time, permanent employment unless stated otherwise in our advertisements. Depending on the location and role, we offer Permanent Full-time and Part-time, Contract fixed-term and Casual employment. The specific hours of Casual roles will vary depending on the needs of the business.
Can I move between Stores & Support Office?
We promote internal progression within our business as part of all our team member’s development and experience.
Do you have a graduate program?
We don’t currently offer a graduate program. However we do recruit for a number of entry-level roles across our business and encourage you to develop your skills and experience to progress your career.
Your Officeworks Careers Account
I cannot login to my Officeworks Careers Account
Our first suggestion is to make sure your internet connection is ok, and that you are using the correct login and password. If you are still experiencing difficulty logging in, please email Careers@officeworks.com.au and we will endeavour to respond to your query as soon as possible.
I’ve forgotten my password?
You'll see on the login page a "Forgot password" link you can click. Just follow the instructions, and we'll walk you through getting logged back in.
How often should I update my information online?
It’s important to ensure your details are always up to date with regards to your availability, your location preferences, current employment and contact details. Please also keep us up to date on your working rights if they change from when you initially applied.
How do you handle my information?
Your information is being collected solely for the purpose of recruitment and assessing your application for employment. Please access our Privacy Policy and Collection Statement for additional information.
I want to unsubscribe to notifications and emails, how can I do this?
We understand you may wish to unsubscribe from notifications. Simply log into your account and untick the 'Hear more about career opportunities' tick box in the Search Options and Privacy section of your Profile.
Interview FAQs
What can I expect once I reach the interview stage?
If you’ve applied to a store-based role, we will be in touch to let you know if your application has progressed. If successful, you will generally be asked to attend an interview at the store. We will ask you a variety of different questions about your employment history, your skills, education and what you feel you can bring to the role.
If you’ve applied for a role at our Support Office, we will let you know if you have been shortlisted for a phone screen. If successful, we will be in touch by phone to learn why you applied for the role and discuss your background, skills and experience.
What to expect in a group interview?
Our group interviews are usually for our team member roles and are a great way to connect with like-minded service focused individuals and an opportunity to show us why you are keen to build your retail career with us! You will be allocated to a group and asked to answer various questions within the group.
What happens after my interview?
You will be notified via email or phone on the outcome of your Interview. If you have not yet heard from us, please be patient as we are often working through large volumes of applicant assessments and it can take some time to update you after an interview.
I can’t remember my interview time or location?
You will have received an email confirming your interview time and location before your scheduled appointment. Make sure you've checked your spam/junk folder if it doesn't turn up in your inbox. You can also find all your interview details by logging into your account and selecting 'My Interviews' from the Option Menu on the top right-hand side of the screen.
You can also reach out to the Talent Acquisition Team by emailing careers@officeworks.com.au
I’m going to be late for my interview or need to reschedule my interview. How do I let the manager know?
Please call the store or office directly or reach out to the Talent Acquisition Team by emailing careers@officeworks.com.au
How do I prepare for my interview?
Please visit our Interview Tips page for suggestions on how to prepare for the best digital, video or personal face-to-face interview.
Joining Our Talent Community
What is the Talent Community?
Register your interest for future job vacancies by Joining Our Talent Community, and select the business area(s) you are interested in. You will then be able to complete your Talent Profile. That way we know what stores or functions you are interested in, when you are available and if you have any preferences. We can then use this information to let you know if any opportunities become available that match your preferences
I've joined the Talent Community, when will I be notified of a vacancy?
After you've joined the Talent Community and completed your Talent Profile we will be in touch when we have an opportunity in your preferred store or function. Please note this is not a job application, but a registration process so we can notify you of future vacancies.
What working rights is required?
To be eligible to apply, you will need to have unrestricted rights to live and work in Australia. We will ask you to provide current evidence of these if you have been successful in the interview process.
What hours would I be expected to work?
All roles advertised are for full-time, permanent employment (40 hours a week; 8am to 5pm Monday to Friday) unless stated otherwise in our advertisements. Depending on the location and role, we offer Permanent Full-time and Part-time, Contract fixed-term and Casual employment. The specific hours of our Casual roles will vary depending on the needs of the store you are working in.
What to expect in a group interview?
Our group interviews are usually for our team member roles and are a great way to connect with like-minded service focused applicants and an opportunity to show us why you are keen to build your retail career with us! You will be allocated to a group and be asked to answer various questions collectively as a group.
What can I expect once I reach the interview stage?
If you’ve applied to a store-based role, we will be in touch to let you you know if you have been shortlisted for a phone screen. If successful, you will generally be asked to attend an interview at the store. We will ask you a variety of different questions about employment history, your skills, education and what you feel you can bring to the role.
We will be in touch again after the interview to let you know how you did and where you stand in the process. If we think you are perfect for our team, we will conduct reference checks and then make our final decision.
If you’ve applied for a role at our Support Office in East Bentleigh, we will let you know if you have been shortlisted for a phone screen. If successful, we will be in touch by phone to learn why you applied for the role and discuss your background, skills and experience.
What is the minimum age accepted to apply for a job?
The minimum age is dependent on the state legislation as outlined by Fairwork Australia at www.fairwork.gov.au
How often should I update my information online?
It’s really important to ensure you details are always up to date with regards to your availability, your location preferences, current employment and contact details. Please also keep us up to date on your working rights if they change from when you initially applied.
Do you have a graduate program?
We don’t currently offer a graduate program, however we do recruit for a number of entry level roles across our business and encourage you to develop your skills and experience to progress your career.
Can I move between Stores & Support Office?
We promote internal progression within our business as part of all our team member’s development and experience. Where possible, all of our vacancies are advertised internally prior to external to ensure team members all have the opportunity to be considered.
Inter-store transfer of Team Members is considered to promote further development and adaptability to new teams.