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Title:  Business Analyst

Location: 

Bentleigh East, Victoria, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

An exciting permanent opportunity is now available for an experienced Business Analyst to join our growing Customer Experience team.

As a Business Analyst, you will responsible for the elicitation and critical analysis of requirements and the definition and documentation of customer-focused solutions that align to the overarching Officeworks Strategic Objectives. In additional you will oversee the provision of support to the teams that implement and roll-out these solutions.

Uses the customer journeys and solution architecture, you will produce all the necessary process & touchpoint documentation to provide a holistic picture for our every-channel customer-focused initiatives.

You will build all necessary requirements in a consistent agreed format that can be used across any agile team and, where required, will play the key role of scrum master for the project team.

About you

Our ideal candidate holds a Bachelor’s degree in IT, Business, Ecomm (or related field) with 5+ years’ experience in a similar role.

You have demonstrated experience in an agency or digital team with a strong understanding of Retail/Ecommerce and Agile led development.

In addition, you have exception attention to detail and can drive delivery by adhering to process. You are an innovative problem solver and lateral thinker who prides themselves on their ability to foster meaningful relationships with key business stakeholders.

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career


At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.