Title:  Business Analyst


Bentleigh East, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.


Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We need an experienced Business Analyst to join our Customer Experience team in a permanent opportunity. A Business Analyst at Officeworks is responsible for the investigation, elicitation and critical analysis of requirements, and the definition and documentation of customer-focused solutions that align to the overarching strategic objectives. In addition, you will oversee the provision of support to the teams that implement and roll-out these solutions. Using the customer journeys and solution architecture you will produce all the necessary process & touchpoint documentation to provide a holistic picture for our every-channel customer-focused initiatives. The role will see you build all necessary requirements in a consistent agreed format that can be used across any agile team, and where required you will play the key role of scrum master for the project team.

About you

To be successful in this role you will be innovative, curious and love solving problems! You thrive in finding creative solutions and driving outcomes. Your exceptional communication skills allow you to build meaningful relationships with stakeholders and will see you collaborate and connect cross-functionally with ease. You’ll need the ability to influence, negotiate and get buy in from stakeholders and communicate technical concepts in simple, easy to understand language. This role requires someone with a continuous improvement mind-set with the ability to challenge the status quo – if you have ideas share them!!


Ideally, we are also seeking the following:


  • Bachelor’s degree or above in an IT, Business, eCommerce and/or project related discipline.
  • Any supporting certifications in agile, project methodology or business analysis would highly desirable
  • Understanding of agile led development
  • Experience within an agency or digital team would be advantageous
  • You’re passionate about Customer Experience Design

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Officeworks requires all new team members to be fully vaccinated for COVID-19 (unless they have a medical exemption). This recognises that governments in a number of jurisdictions have already mandated vaccinations for people working in retail and is about creating a safer workplace for team, customers and the community.