Title:  Change Partner


Bentleigh East, Victoria, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

•    Drive our 2025 vision of doubling the business!
•    Change scoping, planning and implementation
•    Experienced and inspirational change operator


The Change team sits within the Strategy and Innovation function at Officeworks. We are a diverse team (two years young), who partner across our business to bring strategic initiatives to life.
Partnering for change at Officeworks as we head into a significant growth phase is exciting, challenging and rewarding. This key strategic role will deliver high impact change initiatives within the Services portfolio, focusing initially on our Print, Copy and Create business.
As a pivotal driver of change, this exciting role will provide robust change management advice and delivery capability to stakeholders at every level of our organisation. The Change Partner will support in-flight projects while providing input to our enterprise-wide Change Portfolio, contributing to the evolution of our Change Framework and associated tools.


Key aspects of the role:
•    Stakeholder Management 
•    Change scoping, planning and delivery
•    Change impact identification 
•    Business advocacy to drive speed of adoption of new processes and ways of working
•    Ability to apply the Officeworks Change Framework 
•    Identification of people-related risks / issues and mitigations

About you

In close connection to each business channel, this role is suited to a strong change management leader with substantial experience delivering change initiatives. You will ideally display a high degree of customer-centricity and an understanding of holistic change within an all-channel retailer. Outstanding communication skills with ability to influence and build relationships is sought. 

We are seeking a tertiary qualified strategic thinker who can apply practical change management methods to achieving the desired behaviours. A consulting background (retail is a bonus), or a very strong change implementation background with a proven track record in delivering commercial outcomes into a retail business is advantageous.

Key considerations:
• Proven change management delivery in complex programs requiring the management of multiple stakeholders
• Ability to work with stakeholders across organisational layers (senior leaders, back of house and front of house)
• The ability to work within a structured change management framework and develop change collateral from discovery through to post implementation
• An understanding of risks and issues within the project and change management process
• Proven ability to identify, escalate and mitigate people related issues as they relate to change programs
• Ability to meet deadlines and develop collateral that is fit for purpose.

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career

At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.

Residency note: Application eligibility requires Australian/NZ citizenship or an unrestricted Visa to live and work in Australia.