Title:  Senior Business Analyst - People Systems


Bentleigh East, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.


Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We have an amazing opportunity to join our newly created Team Member Experience (TX) – People Applications team on a permanent basis as a Senior Business Analyst.

The purpose of the TX team is to provide intuitive solutions making our team’s work and life simple.

This role will see you support the on-going success of our People applications, by defining improvements, gathering information to present to decision makers including IT trends and analysis whilst ensuring solution delivery is on track and leading process and application enhancements where required.

Key applications the role supports include:

  • SuccessFactors – Recruitment, Onboarding, Employee Central, Employee Central Payroll, Compensation, Learning, Performance and Succession
  • Kronos including Kronos Mobile
  • Team Member Discount Card Application
  • Intranet
  • Workplace by Facebook

About you

To be successful in this role you will be a natural leader who is innovative, curious and loves solving problems! You thrive in finding creative solutions and driving outcomes, with impeccable attention to detail. Your exceptional communication skills allow you to build meaningful relationships with stakeholders and will see you collaborate and connect cross-functionally with ease. You’ll need the ability to influence, negotiate and get buy-in from stakeholders and communicate technical concepts in simple, easy to understand language.

Key experience:

  • Experience with SuccessFactors, Workday or a similar HCM system is essential
  • Knowledge of Workforce Management systems such as Kronos are preferred
  • Significant IT experience in a technical analyst or delivery role previously
  • ITIL and Agile Certifications are preferred but not essential
  • IT Project experience across several technologies
  • Experience managing small/medium projects and enhancements

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Kmart, Target, Bunnings and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.