Title:  Delivery Manager [CX]


Bentleigh East, Victoria, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

We are excited to announce a permanent opportunity for an experienced Delivery Manager to join our talented Customer Experience (CX) team. 

This dynamic role with play a pivotal role in the successful execution of agreed Merchandise team initiatives through understanding the scope, requirements, goals and vision, and setting their team up for success. You will champion continuous improvement and ways of working to ensure the team is adapting to an ever-changing environment.

Working in collaboration with the product owners and key stakeholders, you will manage critical milestones, budgets, risks and issues for these projects, ensuring effective communication with the right business stakeholders at the right time. You will identify the right performance metrics to track the project to success and deliver consistent and reliable reporting to provide visibility and accountability across the business.

About you

Our ideal candidate has a proven track record as a successful Delivery Manager, ideally with experience in retail merchandise and third party service integrations or telco experience. You hold a bachelor’s degree in Business/IT or related field with supporting certification in Agile or similar desirable. 

You have exceptional attention to detail and the ability to engage with, and manage the expectations of, a diverse range of stakeholders. In addition, you have strong commercial acumen and are confident in your ability to report project status all the way up to senior leadership level. 

Experience in Product Ownership, Web Application development or eCommerce will be highly regarded. 

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career

At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.

Residency note: Application eligibility requires Australian/NZ citizenship or an unrestricted Visa to live and work in Australia.