Title:  Head of IT - Platform and Network Services


Bentleigh East, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We are continuing to focus on making our customer and team member experience easier and engaging across all of channels with which they connect with us.  We have created a new role to lead our Infrastructure and Platforms team at Officeworks. This role is responsible for the development and deployment of platforms technology solutions and methodologies is reliable, secure and harmonised across the business.

Reporting to the General Manager – Technology, you will oversee the optimisation, risk management and reliability of core infrastructure (on-premise and multi-cloud) as well as the network (data, voice, security) across the Officeworks and third party eco-system that enables the Officeworks technology stack. 


Leading a team, this role works to pro-actively provide strategic forward-thinking insights on the future state of Technology at Officeworks, staying across latest developments in technology and the retail industry. This role will also drive cross-functional and IT teams to develop and implement IT Projects. This role must be familiar with data and integration platforms, modern cloud automation and platform engineering disciplines.

Further responsibilities include :

  • Develop and deploy infrastructure and network technology solutions and methodologies that are reliable, secure, scalable and harmonised across the business.
  • Develop and deploy and manage platforms that allow Officeworks to interoperate with strategic third business partners
  • Leading the platform evolution from on-premise to cloud
  • Deliver IT projects and facilitate effective release and change management
  • Develop and implement business cases for all new initiatives requiring allocation of resources, understanding the Officeworks frameworks;
  • Develop and deliver platform strategy and articulate a clear roadmap
  • Lead innovation and evolution thinking within platforms team and broader technology leadership
  • Identify opportunities for strategic improvement to the broader Officeworks business through the use of emerging and/or innovative technologies with a transformational mindset

About you

The successful candidate will possess demonstrable experience in a senior technology role in development and support, along with experience leading and developing large IT teams.


You will be an outstanding communicator and leader with the ability to negotiate with and influence internal and external clients and stakeholders in a range of contexts. Proven ability to lead, mentor and build sustainable productive working relationships with stakeholders in a multidisciplinary environment and champion a “think customer first” culture will also be paramount to success. 


Experience in retail organisations will be advantageous, though not essential, along with experience using Agile methodology and management of multi-hosted technology environments (cloud and on-premise)

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.