Title:  Process Improvement Manager


Bentleigh East, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

With strong sales growth, annual revenue approaching $3 billion, and a comprehensive omni channel offer which includes over 25% online sales, Officeworks is uniquely positioned to offer customers more and deliver on an ambitious growth agenda.

About the role

Our high-performing Strategy Delivery team is focused on implementing Officeworks’ strategy by ensuring that the right strategic programs are set-up for success and on-track to deliver outcomes. The team supports our executive leaders by prioritising opportunities, managing the portfolio of programs, and partnering across the business to plan and lead our biggest strategic, transformational and operational improvement opportunities.     

Our Process Improvement Manager and team play an important role in driving operational excellence outcomes across the business through redesign and enhancement of current operations. They work cross-functionality with various business leaders and process stakeholders to identify, prioritise and eliminate the biggest areas of inefficiency across the business. They will play an essential role in creating strategies to assist in providing the business capacity to invest back into our ambitious growth agenda, whilst uplifting problem solving and process improvement capability across the business.

This senior role will lead and deliver major operational improvement opportunities across the business. Key activities include:

  • Work with the OLT and senior business leads to identify major operational improvement opportunities through the business to streamline, redesign and/ or enhance current operations
  • Help the OLT prioritise and target the largest, most impactful process improvement opportunities, leading to enhanced customer, team member and commercial outcomes
  • Own and drive problem solving and root cause analysis for complex, cross-functional improvement opportunities
  • Establish and collaborate with large cross-functional teams to drive and deliver process improvement initiatives
  • Manage interdependencies and alignment with other programs of work underway across the business
  • Provide advice into the scoping of projects, assisting functions to identify and design pragmatic processes to realise the opportunity
  • Align functional OLT members on cross functional improvement initiatives and actions, where there may be different views and objectives
  • Provide line management, coaching and initiative guidance for 2x Process Improvement Partners

About you

Tertiary qualified, with 8-10 years of industry and/or management consulting experience, focusing on cross-functional process improvement or operational efficiency initiatives with Experience leading and managing a team directly, or indirectly with large virtual cross-functional project teams. Further, you will:

  • Be experienced in\ establishing and leading cross-functional teams and will enjoy working closely with business leaders to drive and track improvement outcomes. 
  • Are a structured and logical problem solver, with the ability to break down complex problems for others, and pragmatically drive solutions.
  • Have outstanding communications and presentation skills, with the ability to communicate complex problems clearly for a variety of audiences, and to develop clear actions and recommendations for the business at GM level
  • Possess demonstrable stakeholder management skills across various levels across the organisation (including senior leadership)
  • Possess sound knowledge of process improvement fundamentals and methodologies with ability to teach and mentor
  • You possess a high level of competency with MS Suite (PowerPoint, Excel), financial analysis and modelling skills .
  • You have further project management or process improvement qualifications (desired)

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Kmart, Bunnings, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.