Title:  Product Owner


Bentleigh East, Victoria, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

Our Customer Experience team is growing, with a series of exciting projects in the pipeline, we are actively recruiting for an experienced Product Owner to join the Officeworks team.

With our website as our biggest revenue driving store, this is an amazing opportunity to work within an experienced, knowledgeable team on one of Australia’s leading retail websites. This is a great opportunity to display your leadership skills and work in a supportive, fast- paced environment with a huge scope for professional development.

Based at our East Bentleigh Support Office you will be reporting into the Product Owner Lead, where you will be responsible for designing and building roadmaps that will be useful for the strategic direction of the CX platform. You will also be involved in continuously reviewing Officeworks’ initiative pipeline to ensure the platform facilitates the solution objectives.

In addition, you will also be responsible for planning and conducting customer research, competitor analysis, and analytics to gather customer insights, whilst playing a key role in the development of future programs for the digital platform and their business cases.

About you

Our ideal candidate will have demonstrated a minimum of 4 years’ experience working within a digital team as Product Owner or Product Manager. Ideally, you will hold your Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) and have demonstrated experience working with data, analytics, and reporting. You will thrive in a fast- paced, agile environment and have a strong ability to foster and maintain relationships with key business stakeholders.

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career

At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.

Residency note: Application eligibility requires Australian/NZ citizenship or an unrestricted Visa to live and work in Australia.