Title:  UX Designer


Bentleigh East, Victoria, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

We have an exciting opportunity available for an experienced UX Designer to join our Customer Experience CX team. This role has a focus on the application of UX Methodologies to help design an exceptional omni channel customer experience.

As an experienced UX Designer, you will continuously review and analyse our ecommerce platform Working with a diverse group of stakeholders, you will look to understand requirements and review customer feedback to ensure pain points are addressed and opportunities to improve user functionality are identified.

The UX Designer has the opportunity to make a huge impact by scanning the website and finding the inconsistencies, finding the problems & issues and putting forward ideas and validate the right solution.

About you

Our ideal candidate demonstrates a tertiary qualification in Design or Similar with 7+ years’ experience in a similar role, ideally within the retail sector.

You demonstrate a solid understanding of UCD principles and are have extensive experience running and facilitating workshops.

You are passionate and have a detailed understanding of the Ecommerce space and seek to challenge the status quo and look for opportunities to constantly optimise and improve processes. You also have exceptional communication and are confident engaging with stakeholders from all levels of business and like to collaborate and share with the team.

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career

At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.