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Title:  Senior UX Lead- 6 Month FTC

Location: 

Bentleigh East, Victoria, AU

About us

<span style="font-family:"Arial",sans-serif">Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

<span style="font-family:"Arial",sans-serif">We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

With an exciting project in the pipeline, we are on the hunt for a Senior UX Lead to join the Customer Experience (CX) team on a six-month fixed-term contract. 

This exciting role will assist in building the customer experience strategy for Officeworks using core design principles.

You will be responsible for embedding the core design systems and processes to enable consistent output by our design team across all channels.

Working with the broader design team you will maintain all our assets, Design system, component library, customer journeys and profiles and champion user-centred design methodologies throughout the business to enable greater thinking and solution design. 

Keeping abreast of the latest trends & emerging technologies, you will continually push for Officeworks to adapt UX best practices where applicable.

About you

Our ideal candidate demonstrates extensive experience (7+ years’) as a UX Designer, UX consultant or UX Researcher.

Ideally, you have experience running a design team within a complex retail environment or medium/large business.

You thrive in an agile, ever-changing environment and enjoy challenging the status quo and constantly striving for continuous improvement. 

Additionally, you will understand and be passionate about the eCommerce space and demonstrate the ability to influence and drive outcomes.

Our culture

<span style="font-family:"Arial",sans-serif">At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • <span style="font-family:"Arial",sans-serif">An inclusive and supportive team environment
  • <span style="font-family:"Arial",sans-serif">A key focus on wellbeing
  • <span style="font-family:"Arial",sans-serif">Potential flexible working arrangements to help you best manage your priorities
  • <span style="font-family:"Arial",sans-serif">Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • <span style="font-family:"Arial",sans-serif">Ongoing training and development with real opportunities to progress your career


<span style="font-family:"Arial",sans-serif">At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.