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Title:  ServiceNow Developer

Location: 

Bentleigh East, Victoria, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

We are excited to announce an opportunity for an experienced Application Developer- ServiceNow to join our growing IT Function, based at our East Bentleigh Support Office.

As an Application Developer- ServiceNow, you provide technical design, administration and support for ServiceNow and XMatters applications.

Reporting to the IT Business Manager- Operations, you will configure/code ServiceNow and XMatters applications based on business requirements and play a critical part in the successful rollout of new functionality, interfaces, modules and items such as UI and Workflow configurations.

You will collaborate with fellow Administrators and Developers to develop solutions, handle general updates and manage configuration changes and requests, ensuring application releases are implemented in a timely manner with minimal or no disruption to IT operations.

In addition, you will be responsible for the maintenance and continuous improvement of processes, policies and standards as well gathering user functional and process requirements, to be developed into technical requirements.

About you

Our ideal candidate holds current ServiceNow Administrator/Developer certifications, with a minimum of 3 years’ experience in software development. You demonstrate end to end SDLC development and delivery experience on ServiceNow including experience with JavaScript, Angular, HTML, CSS, JSON, XML, SOAP, webservices and Powershell.

You are an analytical thinker and a problem solver, who prides themselves on their ability to foster meaningful relationships with key business stakeholders.

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career


At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.