Title:  eCommerce Merchandise Specialist


Bentleigh East, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.


Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

This unique opportunity is one of the most exciting roles going on in our eCommerce team! We are looking for an eCommerce Specialist. You will play a key strategic role in actively developing relationships across eCommerce, Merchandise, Product Content, Digital Marketing, Digital Analytics, and CX to increase our online sales revenue. Working closely with the Digital Engagement & Personalisation team, the role will develop approaches to key campaigns and product launches to ensure the successful onsite execution for customers, evaluating seasonal and campaign activity and sales performance to inform content and onsite activity plans


The role is pivotal to representing the voice of the online customer in the range review process that drives category growth and requires a focus on customer data and insights to ensure an understanding of our customers is fed back into the business operations. These insights will be used to proactively identify opportunities for new sales initiatives, product placements, retailing flows, content creation, and A/B and multi-variate tests. As an eCommerce Specialist, you are responsible for the management and optimisation of key features including Website Search, Recommendations and Ratings & Reviews to drive conversion and AOV. The role will also be responsible for the day-to-day management, mentoring, and development of an eCommerce Merchandising Coordinator.

About you

You have exposure to eCommerce and / or digital marketing and have a strong commercial acumen. You will also bring the following to the role, and the wider team:

  • Demonstrated ability to deliver results within a complex business environment with varying stakeholder needs and expectations
  • Excellent written and verbal communication skills, with an ability to articulate and influence key decision-makers
  • Understanding of web-based tools and experience using content management systems
  • Experience with website maintenance projects and/or managed online range/content development
  • Proven understanding of how to promote and merchandise effectively through digital channels and be well versed with emerging technologies and platforms
  • Customer focused with a strong track record of understanding and analysing customer needs, behaviours and insights

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Officeworks requires all new team members to be fully vaccinated for COVID-19 (unless they have a medical exemption). This recognises that governments in a number of jurisdictions have already mandated vaccinations for people working in retail and is about creating a safer workplace for team, customers and the community.