Title:  Business Account Manager


Brisbane Airport, Queensland, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

Due to an internal promotion we have an opportunity for an experienced B2B specialist to join our Qld Officeworks Business Specialist External - ( Account Manager) Team. The roles function is to build long term, profitable and mutually beneficial relationships with the assigned business customers in your Business Specialist designated community. This role is instrumental in the continuing growth of the Officeworks B2B offer and we feel it is great time to join the Business Team at Officeworks. We’re rapidly growing and we’re excited for the future where we will make bigger things happen.

Your essential responsibilities include: 

  • Achievement of all related sales targets
  • Development of a regular call cycle with existing customers
  • Identify and engage low/non-spending cost centres
  • Implementation of the Officeworks Way to business customer relationship management
  • Development of a regular call cycle with existing customers
  • Conduct Quarterly Business Reviews with your customers

About you


To hit the ground running and make an impact in your new role you will be able to demonstrate the following attributes:

  • Minimum two years proven experience in a similar role where you have been tasked with negotiate with B2B customers across multiple accounts
  • Ability to build long-term, profitable and sustainable relationships with B2B customers
  • A strong understanding of identifying and meeting customer needs, whilst maximising customer satisfaction
  • Ability to build and manage the Sales Pipeline 
  • Excellent time management and organisational skills
  • Ability to work in a collaborative work environment, effectively engaging with Officeworks team members when needed

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career

At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.