Title:  Identity and Access Team Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

As the IAM Team Leader, you'll be responsible for leading  our Identity and Access Management environment, helping protect our systems and information by ensuring secure access and supporting compliance. This role will work closely with the wider IT Security team and various stakeholders across the business to manage incidents, drive improvements, and support ongoing reviews of access and governance processes.

This role is hybrid, with 2 days a week based at our Chadstone Support Office

What You’ll Be Doing

• Lead and support a small IAM team, including permanent and contract team members
• Oversee access management processes, including provisioning, approvals, and system reviews
• Respond to and manage IAM-related incidents and service requests
• Contribute to IAM strategy and continuous improvement of security practices
• Work with stakeholders to plan and implement new tools, systems, and enhancements
• Maintain and support identity governance tools such as SailPoint and Azure AD
• Collaborate with external vendors and testing partners as needed
• Support compliance with data-related regulations such as PCI
• Lead IAM audit activities and reporting of security control effectiveness

About you

You’re a proactive and experienced IT professional with a strong background in identity and access management. You’re a natural leader who’s passionate about security and technology and thrives in a collaborative environment.

What You’ll Bring

• 5+ years’ experience in IT, ideally within Identity & Access Management
• Hands-on experience with tools such as Azure AD, SailPoint, or similar platforms
• Strong understanding of IAM concepts including SSO, MFA, and PAM
• Experience with ServiceNow and working cross-functionally with technical and business teams
• Relevant tertiary qualifications and/or industry certifications (CISSP, CISM, etc. desirable)
• Strong problem-solving, analytical and planning skills
• Excellent communication and stakeholder engagement skills

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community. #LI-MS and #LI-Hybrid