Title:  Senior Account Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We’re looking for experienced a Senior Account Manager to join our B2B team in Brisbane.
As one of Officeworks most experienced and senior sellers, you’ll own a portfolio of our largest and most complex Commercial and Government accounts. You will develop a portfolio strategy, building broad and deep relationships with your customers and taking overall accountability for the success of your accounts.

Your success will be measured by your ability to achieve key performance outcomes, including sales growth, customer retention, and overall account performance.

What You’ll Do

• Develop contract and account management strategies for a diverse portfolio of complex clients
• Develop an exceptional understanding of your client’s businesses, industries, and challenges to deliver tailored solutions.
• Execute your strategies in line with monthly and quarterly sales and profitability targets.
• Build and maintain a broad range of long-term client relationships up to and including the executive level, that drive satisfaction, loyalty, and sustainable growth.
• Achieve individual performance targets across sales growth, retention, and overall account performance.
• Identify and progress opportunities for upselling and cross-selling across your portfolio.
• Maintain a strong and accurate sales pipeline in Salesforce, improving lead generation, opportunity quality, and conversion rates.
• Use data and insights to manage opportunities effectively and maximise pipeline performance.
• Provide coaching and mentoring to other team members, as a senior and highly experienced member of the sales organisation

#LI-SN1

#LI-HYBRID

About you

You are an established expert in your field, you thrive on building strong client relationships and delivering consistent commercial outcomes. You bring a strategic mindset to your portfolio, backed by strong analytical capability and a proven track record of growing revenue across complex accounts.

You’re comfortable working in a dynamic, fast-paced environment and take pride in balancing strategic planning with disciplined execution.

In Addition, You Will Have

• 7+ years in contract/account management, including a minimum of 3 years in field sales
• Exceptional client relationship skills, with a clear track record of developing multiple relationships at senior levels across your customer base
• Demonstrated success forecasting and driving sales and margin performance.
• A proven track record of forecasting, managing, growing and converting sales pipelines.
• Highly proficient and disciplined in the use of Salesforce or a similar, enterprise CRM system
• Strong analytical abilities, including Power BI (or similar) and the use of Excel (or similar) to identify customer opportunities and prioritise activity.
• Strong listening skills with the ability to provide clear feedback
• A natural relationship builder who can create long-term, profitable customer partnerships

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.