Title:  Training Facilitator

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Think big. Build big. Be part of it. 

We’re launching our largest Supply Chain site in Redbank, Queensland - A major investment in scale, innovation, and the future of our retail network. This is a rare opportunity to join and help bring a large‑scale operation to life from the ground up. 

This is your chance to be part of something big! We’re looking for an experienced Training Facilitator to lead engaging, face‑to‑face training that sets our teams up for success! As a Training Facilitator, you won’t just deliver training; you’ll shape how change lands on the ground. Your work will directly influence safety, confidence, capability and performance across one of our most significant Supply Chain transformations.

Working closely with the Project team, you’ll adapt and contextualise existing training materials to reflect real‑world ways of working, tailoring content for different roles and audiences. You’ll provide hands‑on facilitation, on‑the‑job coaching, and practical support to help teams confidently adopt new systems, processes, and behaviours.  From onsite facilitation and coaching to floor-based support during go‑live, you’ll be at the centre of workforce readiness and change adoption; identifying capability gaps, raising improvement opportunities and escalating complex training design needs when required.

As our Training Facilitator, you will:  

• Design, adapt and maintain training – Review, validate and update existing learning materials and deliver structured training using approved resources across face-to-face, virtual and blended environments, escalating major redesign needs as required.  

• Deliver operational training and coaching – Facilitate on‑site training across Queensland, including onboarding and role based programs, with hands‑on coaching in warehouse systems, operational processes, equipment use, and safety and compliance practices.  

• Support implementation and change – Provide training and floor based support through pre‑go‑live, go‑live and post‑implementation phases, reinforcing new systems, processes and behaviours.  

• Train the Trainer capability – Deliver and support Train the Trainer programs, coaching and assessing site trainers to build internal capability and ensure consistency and quality across locations.  

• Coordinate, track and report – Develop training schedules aligned to project milestones, manage learning logistics and LMS administration, and report on attendance, completion, readiness and capability gaps.  

• Drive continuous improvement and collaboration – Partner with project teams, SMEs, safety specialists and vendors to improve training effectiveness, support change outcomes and mitigate operational risk. 

You won’t just deliver training; you’ll shape how change lands on the ground. Your work will directly influence safety, confidence, capability and performance across one of our most significant Supply Chain transformations 

This role is based in Brisbane and is being offered as a 12-month fixed term contact due to commence 6th July 2026. 

About you

You are engaging and approachable with the ability to build trust quickly, creating a positive, inclusive learning environment for teams.  You are a confident facilitator, able to command a room, adapt delivery on the fly, and engage learners in fast‑paced operational settings.  In addition, you will have: 

• Certificate IV in Training and Assessment (or equivalent) with experience delivering workplace learning  

• Experience using a Learning Management System (SuccessFactors preferred); exposure to learning authoring tools desirable  

• Background in warehouse management or Supply Chain operations, with strong knowledge of safety and compliance  

• Proven experience delivering onboarding, role‑based training and facilitating Train the Trainer programs  

• Highly organised, safety‑focused communicator who adapts quickly in project‑based and changing settings 

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.