Title:  Accounts Receivable Team Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Are you an expert in all things Accounts Receivable, with a strong desire to lead and create an engaging team culture?

We have an exciting opportunity for a driven and people centric leader to join our Finance team as an Accounts Receivable Team Leader.  Reporting to the Accounts Receivable & Payable Manager, you and your team will be responsible for supporting and administering Officeworks 30-day accounts including opening new accounts, responding to inbound customer queries, reviewing credit limits, allocating payments, refunds and collection calls all with the customer front of mind.

Bringing your knowledge, expertise and your people focused approach, you will lead a team of up to 7 Officers, collaborating and learning from each other, building strong relationships with internal and external stakeholders.  You pride yourself on your ability to connect with your team, finding out the differences in your people to coach, develop, mentor, and grow the capability of your team members.  You have an inquisitive mind, thrive on driving process and productivity efficiencies whilst building a great culture and engaging team environment.

We believe in flexibility for our people, and work in a hybrid working arrangement with a great balance between the office and working from home.

As our Accounts Receivable Team Leader, you will:

• Drive and lead a team known for being solutions driven whilst delivering an outstanding customer experience to both internal and external stakeholders.
• Lead, coach and develop your team, upskilling and cross skilling your team providing guidance and mentorship.
• Ensure that receivable payments are allocated timely and unallocated payments are kept to a minimum.
• Work with internal & external stakeholders to resolve any disputed debts in ledger and manage bad debts for the business.
• Be involved in projects, reviewing existing processes, recommending, and implementing process improvement initiatives.

About you

You have deep expertise working in accounts receivable functions with a strong ability to lead teams, developing and growing the capability of your people.  Your key focus is driving performance and creating a positive and engaging team culture and thrive on looking at the way we look, identifying and driving opportunities for continuous improvement.  In addition, you will be able to demonstrate:

• Strong experience in Accounts Receivable (3+ years) ideally from a retail or FMCG environment
• You are a proven leader with experience leading teams of a similar size and nature, coaching and developing team members.
• Experience using SAP is desirable.
• Be solutions driven, decisive, motivated and a self-starter with the ability to multitask.
• Excellent stakeholder management skills (internal and external)
• Able to work in and adapt to a fast-paced and changing environment.
• Strong attention to detail with strong analytical, planning and communication skills

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

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