Title:  Business Analyst

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We’re on the lookout for a driven Business Analyst to join our I.T. team at Officeworks, focusing on our Product & Content function. In this role, you’ll help shape and deliver technology solutions that support our merchandise, marketing and digital content teams. 

You'll work closely with business and technical stakeholders, playing a key role across the project lifecycle from requirements gathering through to solution delivery and testing. This role offers variety, ownership, and the opportunity to genuinely influence how we use tech to improve the way we work. 

What you’ll be doing: 

• Collaborating with business teams to define and document requirements 
• Working with developers and technical leads to design solutions that hit the mark 
• Supporting testing, defect triage, and smooth go-lives 
• Leading or contributing to agile ceremonies like stand-ups, sprint planning and Kanban workload and board management 
• Getting hands-on with day-to-day delivery when needed 
• Building strong relationships across business units, vendors, and support teams 
• This is a hybrid role based out of our Chadstone Support Office in Victoria.  

About you

What you’ll bring 

• 5+ years' experience as a Business Analyst in I.T. – retail experience highly valued 
• Experience working with merchandising, marketing, or content management systems 
• Familiarity with tools like STEP, NetTickIT, SAP, DAM and CMS is a plus 
• Strong communication, facilitation, and documentation skills 
• Solid understanding of Waterfall and Agile principles 
• A proactive, team-first mindset 
• Strong attention to detail and a passion for solving business problems with tech 
•   

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.