Title:  Category Manager - Financial & Tech Support Services

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Category Manager – Upgrade Plus, Payment Solutions & Telco

• Be part of one of the fastest-growing Tech & Services categories
• Own the P&L and shape a future-forward customer offering
• Hybrid working from our Chadstone Support Centre.

We’re on the hunt for a commercially savvy, customer-obsessed Category Manager to drive one of the most innovative and dynamic portfolios at Officeworks. You’ll lead our Upgrade+, Geeks2U Product Solutions, Gift Card product range, Payment Solutions, and Optus Post Paid Plans, owning the full product lifecycle and driving exciting growth.

From developing a compelling merchandise strategy to building strong supplier partnerships, you’ll bring bold ideas to life and deliver a market-leading, every-channel experience for our customers.

This is a high-impact role, where your ability to manage projects, interpret trends, negotiate with confidence, and lead cross-functional initiatives will shape the future of this exciting category.

What you’ll be doing:

• Develop and execute a customer-led category strategy aligned to Officeworks’ core pillars of widest range, low prices, and best experience
• Own the full P&L – drive Sales, Net Margin, Inventory, GMROI, GMROS and EBIT
• Deliver innovation through product development and exclusive offers, including private label opportunities
• Collaborate with internal teams including IT, Digital, Finance, B2B, and Marketing to bring exciting new customer solutions to life
• Lead and mentor a Category Assistant or Trainee Category Manager, building capability and growing future talent
• Create strong partnerships with suppliers and negotiate category support and media investment
• Use data, insights, and competitor analysis to continuously improve the category offer and deliver first-to-market opportunities
• Ensure seamless execution across online and in-store customer touchpoints, with a focus on user experience, product visibility, and conversion
• Champion customer and market research to better understand target audiences and deliver what they want, when and how they want it.

About you

You’re a seasoned Category Manager who thrives in a fast-moving environment. Commercially astute and customer-driven, you’re a strategic thinker with a passion for turning ideas into action.

With a strong track record in category management, you're confident managing projects end-to-end, have a sharp eye for trends, and can influence across all levels of the business.

Key attributes you’ll bring to the role:

• Strong project management capability and proven success in launching new product ranges
• Extensive category management experience,  with involvement in service-related categories
• Deep understanding of financial performance metrics and levers (EBIT, margin, GMROI etc.)
• Commercial negotiation skills and the ability to build trusted supplier relationships
• Strong data literacy and analytical ability to uncover opportunities and drive improvement
• Collaborative and engaging communicator with great stakeholder management skills
• Passion for innovation, technology and services that enhance the customer experience
• Ability to coach and develop others while leading by example

Tertiary qualifications in Business, Marketing, Commerce or a related field will be highly regarded.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.