Title:  Functional Analyst

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We’re on the lookout for a Functional Analyst to join our IT Merchandise and Marketing team supporting the applications that manage Product & Content, Demand & Replenishment, Space Planning and more. In this role, you’ll work across a range of business-critical systems including Stibo STEP, RELEX, SAP and more, to support and enhance Officeworks applications used every day by our Merchandise and Marketing team members.

You’ll be responsible for gathering and analysing requirements, leading functional designs, and implementing small to medium enhancements. Whether it’s resolving issues, improving processes, or working on new features, you’ll play a key role in helping our Merchandise and Marketing teams operate more effectively. You’ll also collaborate closely with a broad mix of stakeholders including developers, analysts, and vendors to bring smart IT solutions to life.

This role is hybrid, with 3 days a week based at our Chadstone Support Office.

About you

To thrive in this role, you’ll bring:

• 5+ years of experience in IT application configuration, ideally within the retail sector
• Expertise across key platforms like Stibo STEP, SAP, RELEX and similar systems.
• Solid understanding of ITIL processes and agile methodologies
• Strong problem-solving and communication skills
• A collaborative, proactive and customer-focused approach
• A genuine interest in tech and how it can support better outcomes for our people

Formal qualifications in IT and ITIL certification are preferred.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.