Title:  Head of Print & Create

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

It’s an exciting time to come on board and join Officeworks!  

This is a unique opportunity to drive the future of our Print & Create category as we grow, innovate, and deliver game-changing experiences for our customers. 

As a leader of leaders, you will drive the vision and strategy for our Print, Copy, and Create services, continuing to drive growth whilst shaping the future of our offering, evolving and modernising our existing solutions. Collaborating closely with senior leaders, you will spearhead the digital transformation bringing innovation to both in-store and online experiences ensuring seamless experiences and championing a customer-first approach that fuels sustainable growth across all channels. 

You will have proven leadership experience, guiding large-scale businesses and empowering large, diverse teams, fostering a high-performance culture, driving strategic alignment, and delivering impactful results through inspiration, clarity, and accountability.    

You will be the driving force to drive the Print & Create category into the future. 

As our Head of Print & Create, you will: 

• Lead the growth strategy for Print & Create, driving toward a bold 2030 vision for our business and consumer customers 

• Drive digital transformation, innovating seamless, high-quality experiences across in-store and online channels. 

• Further refine our customer (B2C) and business (B2B) facing growth strategies 

• Oversee Print & Create operations to ensure efficiency, reliability, and consistency. 

• Use customer and market insights to identify opportunities and enhance the customer experience. 

• Strategically plan the product and service mix for business and consumer customers to strengthen our value proposition. 

• Develop and lead Buyers in managing the full product lifecycle from concept to shelf. 

• Build and maintain strong, strategic supplier partnerships aligned with business goals. 

• Own business planning and range review processes to keep offerings competitive and impactful. 

• Shape merchandise strategy within Marketing and Trading plans to maximize results. 

• Foster collaborative supplier engagement and partnerships which drive mutual success. 

This role is based in our Chadstone office, offering great flexibility working in a hybrid working model, working from our Chadstone Support Office 3 days per week, visiting our print hub in stores, and the rest of your week from home.  

About you

We’re looking for a strategic, commercially minded leader who brings energy, experience, and a passion for making an impact. You know how to lead and inspire high-performing teams, drive change in complex environments, and turn challenges into opportunities. It’s more than just managing processes, you influence stakeholders and deliver on big-picture, long term goals. In addition, you will have:  

• 10–15 years of senior commercial experience within complex, fast-paced environments with a strong background in retail or service-based industries, with deep knowledge of large-scale operations. 

• A proven track record as a Senior Buyer, Commercial Manager, or Business Leader in a large, multifunctional organisation. 

• Experience developing and implementing new business models or commercial strategies that drive growth and innovation. 

• Demonstrated experience leading senior leaders and managing complex, multi-functional programs of work. 

• Expertise in strategic sourcing and high-level negotiations, with a history of building strong supplier partnerships. 

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.