Title:  Last Mile Fulfilment Specialist

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Join Our Team as a Last Mile Fulfilment Specialist! 12-Month Fixed-Term Opportunity

Are you ready to make a significant impact in a dynamic, fast-paced environment? We're looking for a talented professional to join our Last Mile Fulfilment team at Officeworks.

In this hybrid operational and technical role, you'll collaborate with key stakeholders across Supply Chain, IT, Store Central Operations, and other departments to ensure smooth operations and drive continuous improvements.

What You'll Do:

• System Configuration & Optimisation: Leverage your technical expertise in SAP to configure and optimise system settings, ensuring efficient and streamlined fulfilment processes.
• Enhance Fulfilment Capabilities: Focus on enhancing our online delivery fulfilment capabilities and customer experience through tailored system configurations and optimisation strategies.
• Collaboration: Work closely with operational teams to identify pain points and implement innovative solutions.
• Operational Support: Provide day-to-day operational support and drive performance improvements through data-driven decisions.

Key Accountabilities:

• Manage and administer the setup and configuration of the systems involved in the online fulfilment journey (e.g. Order Management System, Transport Management System).
• Identify gaps in current fulfilment processes and recommend improvements.
• Gather and document business requirements for continuous process improvement.
• Collaborate with IT and external vendors to design and implement new fulfilment solutions.
• Assist in the development, implementation, and training of new business capabilities and processes.
• Conduct testing and facilitate business sign-off for new developments.
• Ensure timely communication with stakeholders and impacted teams.
• Support Store Operations and Supply Chain teams with order fulfilment-related issues.
• Manage order fulfilment and reporting.

About you

We're seeking a results-oriented professional with a tertiary qualification and experience in order fulfilment within supply chain, retail, logistics, or merchandise planning (desirable). You will have experience leading or contributing to strategy development and implementation, with a strong ability to influence and present. Proficiency in data analysis, MS Office (Excel, Word, PowerBI, PowerPoint), and SAP is essential.

Why Join Us?

• Flexible Work Arrangement: Enjoy a flexible work arrangement with the expectation to attend the Chadstone office as required, especially during the initial training period.
• Training Provided: Comprehensive training will be provided to ensure your success in the role.
• Collaborative Environment: Be part of a collaborative, detail-oriented, and analytical team passionate about optimising eCommerce fulfilment and enhancing the customer experience.

If you're ready to take on this exciting challenge and make a real difference, apply now and join us at Officeworks!

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.