Title:  Loss Prevention Program Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

At Officeworks, we are committed to delivering a safe, secure, and world-class retail experience. We are currently seeking a highly strategic and experienced Loss Prevention Program Manager to join our team. In this pivotal role, you will lead the charge in developing innovative programs and solutions to improve stock management and drive down stock loss across the business.

Reporting to senior leadership, the Loss Prevention Program Manager leads a team of 3 Loss Prevention Partners to design and implement proactive systems, tools, and programs to identify and mitigate stock loss. You and your team will play a significant role in our overarching loss strategy, ensuring we continue to deliver a world-class shrinkage result.

By partnering with operations teams, cross-functional departments, and industry peers, you will champion evolving best practices and implement cutting-edge solutions across systems, technology, equipment, and processes.

Key Responsibilities:

• Strategic Program Leadership: Lead a team to develop initiatives to reduce stock loss stemming from process gaps, as well as internal and external theft.
• Proactive Loss Management: Identify future trends and opportunities to improve stock loss, building robust strategic business cases (incorporating CapEx/OpEx processes) for future initiatives.
• Major Investigations: Conduct complex investigations into loss events, incidents, and trends. Ensure solutions address immediate needs while aligning with long-term strategic goals.
• Cross-Functional Collaboration: Work closely with operations teams and other business units to ensure appropriate strategies and solutions are delivered effectively.
• External Partnerships: Liaise with external parties including contractors, solution providers, industry bodies, and law enforcement to stay ahead of evolving industry practices.
• Reporting & Analytics: Develop and present comprehensive reports for Senior Leaders on the current and future status of stock loss.

Key Performance Indicators (KPIs):

• Internal and external risk management
• Innovation and Continuous Improvement
• Analytics and Insight

About you

You are a critical thinker and a pragmatic problem solver who understands the operational drivers behind behaviours and actions. You bring a balanced judgment to decision-making and possess a strong track record of achieving results across multiple KPIs.

Skills & Experience Required:

• Experience: Minimum of 8 years’ experience within a retail environment, with at least 5 years specifically in a Loss Prevention leadership role.
• Leadership: Demonstrated effective leadership and cultural development skills, with a proven ability to coach and develop teams.
• Collaboration: Extensive experience working alongside cross-functional teams to achieve broader organizational success.
• Communication: Exceptional active listening, interpersonal, and communication skills.
• Investigative Excellence: Strict adherence to due process for investigations and interviews.
• Business Acumen: Solid understanding of financial budgets (CapEx/OpEx) and high-level organizational skills.

Why Join Us? This is a unique opportunity to shape the loss prevention strategy of a leading retailer. If you are solution-focused, driven by continuous improvement, and ready to make a significant impact on our business operations, we would love to hear from you.

Apply Now to take the next step in your career as our Loss Prevention Program Manager!

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.