Title:  MarTech Specialist

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Marketing Technology is a critical function within our Digital Marketing team, enabling CRM and personalisation activity across the business. The team ensures our marketing platforms are fit for purpose, data is seamlessly integrated, and consent and governance practices are robust and compliant. Through this, Marketing Technology plays a key role in optimising customer experiences across channels and driving operational excellence across our marketing ecosystem.

Reporting to our Marketing Technology & Audience Manager, the MarTech Specialist is responsible for BAU operations and the delivery of small to medium enhancement initiatives. This includes enabling CRM platforms, maintaining reliable data flows between systems, and ensuring strong consent and data governance practices are in place.

You will partner with Marketing Technology agencies and internal teams including Digital Marketing, CRM, Data Analytics, eCommerce, Customer Experience and IT to deliver commercial outcomes and support scalable, compliant marketing operations.

As a MarTech Specialist, you will:

• Partner with the MarTech & Audience Manager and agencies to optimise marketing platforms, audiences and reporting
• Lead BAU operations and deliver small to medium MarTech and data enhancements, including automation updates, integrations, audience development and consent governance
• Translate business requirements into effective MarTech solutions aligned to strategy.
• Collaborate with Marketing, CRM, Data and Analytics teams to identify future capability needs
• Manage platform issues, upgrades and enhancements end‑to‑end with IT, CX, Security and external agencies
• Act as a subject matter expert across MarTech, CRM, data and audience initiatives
• Maintain governance, WIPs and JIRA boards, and participate in key marketing and agency forums

This role is a full time 6month fixed term contract, based at our Chadstone office, with onsite parking and hybrid working.

About you

You will have a solid understanding of how marketing platforms integrate and interact, with the ability to translate business requirements into practical technical solutions.  Strong collaboration is essential, working closely with stakeholders to take initiatives from brief through to successful execution. In addition, you will have:

• 5 years working within martech, CRM or automation related roles with experience in Retail preferred
• Demonstrated experience working in-house in a similar role for a retail business and/or experience working in or with a digital/social media agency
• 3 to 4+ years of hands-on technical experience with Adobe Campaign Classic versions 7 and 8
• You’re a creative thinker, with the ability to think on your feet
• Strong and proven understanding of MarTech, technology and databases
• Strong time management skills and the ability to prioritise against deadlines
• Demonstrated ability to work collaboratively and cross-functionally
• Ability to interpret past data and insights to form new activity

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.