Title:  Merchandise Process Analyst

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

• Be the conduit between the Commercial and IT teams
• Enjoy a hybrid and flexible work
• Enjoy mapping end-to-end processes?

An exciting opportunity to join the Merchandise Process Improvement Team on a 12-month fixed contract where you will help drive efficiency and productivity within the Merchandise Team.

As a Merchandise Process Analyst you will leverage your experience and expertise in process analysis, improvement, and project management to coordinate and lead initiatives to optimize workflows, enhance systems, and support the team's overall productivity. Working collaboratively across functions, you will play a key role in maintaining operational excellence within the Merchandise Team and wider business.

Your ability to engage with stakeholders and end users to understand processes and business requirements will see you supporting the team to compile business requirements and prepare and present Business cases. In addition, our Merchandise Process Analyst role works across broader business projects as a representative for the Merchandise function.

The ability to build and establish strong relationships with key stakeholders across the business is key to this role, with a focus on working closely with IT to develop systems to automate processes and tasks.

About you

A confident communicator with an analytical and solutions mindset, you have ability to influence and present to all key stakeholders towards achieving positive outcomes and process improvements.

Some key aspects for consideration:

• Proven experience in process analysis, improvement and project management within a fast-paced retail environment or similar industry
• Strong analytical skills with the ability to assess complex processes and systems
• Ability to identify opportunities for improvement and develop actionable recommendations
• Computer literacy and technical orientation with intermediate to advanced Excel
• A strong attention to detail and ability to drive outcomes under pressure
• Ability to meet deadlines consistently
• Strong interpersonal skills and confident communicator

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

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