Title:  Product Compliance and Governance Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Reporting to the current Product Compliance and Governance Manager, you will play a pivotal role in establishing and maintaining standards for product safety, compliance and quality, aligned to our risk tolerance and appetite. This role offers a unique succession opportunity, working closely with an experienced leader before stepping into full ownership of the role over the next 6 months.

You will support the development, maintenance and improvement of the Product Management System that defines Officeworks expectations across product safety, quality, and compliance.  You will drive continuous improvement initiatives and actively engage in projects related to our Product Management System, ensuring that our processes and product lifestyle approach and fit for the future, are fit for the future across our product lifecycle approach.

As the Product Compliance and Governance Manager, you will:

• Work collaboratively with the Product Compliance and Governance Team to support the governance of the Product Management System, ensuring effective and efficient service delivery to internal clients and stakeholders.
• Partner with the broader Merchandise and Sourcing Teams to contribute to the development and maintenance of reporting mechanisms on product safety, compliance, and quality performance, using both qualitative and quantitative measures.
• Assist in analysing reports to identify trends and improvement opportunities and support the development of recommendations to enhance product safety, compliance, and quality management system performance.
• Support the decentralisation of product safety, compliance, and quality requirements by contributing to training delivery, awareness initiatives, standards development, and preparation of supporting documentation.

About you

You are a people-focused professional with strong expertise in quality management, product safety, and compliance, with the ability to work closely with leaders to drive best practice and continuous improvement. Your analytical mind and approach to problem solving, will see you excel in this role.  In addition, you will have:

• Extensive experience (7+yrs) in quality management, product safety, and compliance within a large retail or consumer goods environment.
• Proven leadership skills with the ability to manage and develop teams
• Strong risk management capability, with qualifications highly regarded
• Strong project and change management capabilities with a track record of delivering operational improvements.
• Proficient in regulatory compliance within the retail sector.
• Strong communication and stakeholder engagement abilities.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.