Title:  School Relationship Specialist

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

With the recent acquisition of Box of Books, one of Australia’s leading digital education companies, Officeworks is creating a market leading proposition for the Education sector. Expanding upon its existing service offering to now include a world class digital education platform for secondary schools that combines access to digital textbooks and other learning content as well as the online sales of physical textbooks, Officeworks is primed to revolutionise the sector

Supporting our VIC/TAS new and existing education customers, with a key focus on our Box of Books (BoB) offer, our School Relationship Specialist are the go-to for our customers.  Building strong business relationships, they are there to support schools as a first point of contact, managing a portfolio of accounts face to face and virtually. 

You’ll focus on long-term growth, putting customer satisfaction and loyalty at the heart of everything you do. Forget the quick wins – you’ll nurture relationships and create sustainable, lasting business opportunities that grow with your clients over time.

Your impact will be seen in the achievement of your targets – from sales growth to customer retention, and everything in between. You’ll develop strong, meaningful relationships, positioning yourself as a trusted partner who delivers tailored solutions based on sound commercial insight.

 As School Relationship Specialist, you will:

• Serve as the primary point of contact for assigned Victorian and Tasmanian schools. 
• Develop and execute annual relationship management plans tailored to our clients  
• Deliver on-site and virtual training to educators and administrators on platform use and updates
• Work collaboratively with internal teams to ensure seamless service delivery and issue resolution. 
• With a continuous improvement mindset, seek feedback from schools to support product development and feature enhancements to our platform

About you

You thrive on building and maintaining deep relationships with customers, focusing on long term partnerships striving to find the best solutions for our customers. You take a proactive and consultative approach, this combined with your proven success in Sales and/or Business Development within a B2B, face-to-face sales environment, will see excel in this role. In addition, you will be able to demonstrate:

• 5+ years’ experience in business-to-business sales and account management, ideally within office supplies and/or technology solutions business with an education or publishing focus
• A strong understanding of identifying and meeting customer needs, whilst maximising customer satisfaction
• Good understanding of sales principles, including pipeline management with the ability to initiate new ideas/concepts
• Strong commercial acumen with an Analytical and inquisitive mind
• Excellent time management and organisational skills
• Experience using Salesforce is highly desirable

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

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