Title:  Strategic Accounts Contract Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Our B2B team is dynamic, growing quickly, and always evolving – so we’re looking for an experienced Strategic Account Manager to join us in the VIC, focusing on our Enterprise and Government customers.

You'll take the lead in shaping the ongoing success of your accounts, owning the day-to-day relationships with some of our largest customers, executing your strategy, while aligning your efforts with monthly and quarterly growth targets. 

You’ll focus on long-term growth, putting customer satisfaction and loyalty at the heart of everything you do. Forget the quick wins – supported by the broader Officeworks team, you’ll nurture relationships and create sustainable, lasting business opportunities that grow with your clients over time.

Your impact will be seen in the achievement of your goals, from long term sales growth to customer retention, and everything in between. You’ll develop strong, meaningful relationships, positioning yourself as a trusted partner who delivers tailored solutions based on sound commercial insight.

 What you’ll do:

• Lead the day-to-day relationship with key B2B customers
• Develop and drive day-to-day execution of your account plan, aligning with monthly and quarterly growth targets.
• Gain deep insights into clients’ businesses, industries, and challenges to create tailored strategies that deliver ongoing value.
• Focus on long-term growth, increasing client satisfaction and loyalty while prioritizing sustainable results over quick wins.
• Achieve individual targets including sales growth, customer retention, and overall account performance.
• Build strong, long-term relationships with business clients, offering clear, value-driven solutions.
• Continuously improve the sales pipeline by driving higher lead volume, accuracy, and close win rates via Salesforce.
• Identify and unlock ongoing growth opportunities across your customer base,  consistently improving lead generation, opportunity accuracy, and win rates. 

About you

You thrive on building and maintaining deep relationships with contract/account management, including 5+ years in face-to-face or field sales within a Business to Business (B2B) environment. Your strategic, customer first mindset, is complemented by a sharp commercial focus, always spotting opportunities to grow and deliver results. In addition, you will have:

• 7+ years in B2B sales environments, including min 5+ years in face-to-face or field sales with a proven track record in forecasting, managing, and growing sales pipelines.
• Extensive experience managing large, strategic contracts, with local, state, or federal government contracts preferred.
• Deep experience in the forecasting and driving of sales and margin performance.
• Deep skills in building and optimizing high-quality sales pipelines (volume, value, win rates, velocity).
• Experience using Salesforce (preferred) or similar CRM tools.
• Strong analytical abilities, using Excel (or similar) to identify customer opportunities and prioritize actions.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.