Title:  UX Designer

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

At Officeworks, we believe in delivering great experiences – for our customers and our team. We’re looking for an experienced UX Designer who’s passionate about creating user-centred, intuitive and impactful designs that make a real difference. 

You’ll be part of our Customer Experience team, helping shape the digital and physical experiences for millions of Australians. You’ll use your design skills and user insights to solve real problems, improve key journeys, and guide the development of cohesive, accessible and customer-first solutions. 

This role reports to the Lead Designer and will work closely with engineering leads, product owners, developers, analysts and the wider design team to bring ideas to life. You’ll also mentor junior designers and play a key role in the evolution of our design culture and processes. 

This role is hybrid, with 2 days a week based at our Chadstone Support Office. 

What You’ll Do 

• Create and own customer journey maps, service blueprints, personas, and interface guidelines 
• Design and prototype solutions across web, mobile, and emerging platforms 
• Combine UX strategy with UI execution to deliver elegant, user-first experiences 
• Use research, data and testing to inform your decisions 
• Collaborate across teams to maintain and evolve our design system 
• Run and contribute to workshops, user research and usability testing 
• Present your work with confidence through storytelling and strong communication 
• Mentor other designers and help build a collaborative design culture 

About you

We’re looking for a curious, empathetic designer with a strong focus on user needs and a keen eye for detail. You’re confident running your own design work end-to-end and are comfortable collaborating in cross-functional teams. You’re comfortable with ambiguity and helping teams arrive at the right solutions for both the customer and business. 

You’ll also bring: 

• 5+ years’ proven experience in UX, UI, product design, research or service design roles 
• A deep understanding of user-centred design principles and methods 
• Strong skills in tools like Figma, Mural, Adobe CC, JIRA and Confluence 
• Experience working with research tools and interpreting data 
• Strong stakeholder engagement and presentation and story-telling skills 
• Experience working in eCommerce and/or large-scale businesses 

Bonus points if you’re interested in behavioural science, emerging tech like AI, or have a background in psychology or design-related disciplines. 

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community. #LI-MS and #LI-Hybrid