Title:  CFC Team Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

• Safety-first mindset
• 24 month fixed-term leadership opportunity
• State-of-the-art automated Supply Chain facility in Derrimut

Officeworks’ VicTas/SA Customer Fulfilment Centre (CFC) is a leader in fulfilling e-Commerce orders in the growing Omni-Channel retail market.

Our Derrimut facility has a high focus on maintaining and improving safety for the team, customer satisfaction and driving our service culture whilst maintaining an ongoing focus and delivery on continuous improvement.

For this exciting team development role we are seeking a confident and experienced leader to coordinate and oversee fulfilment and delivery operations, ensuring accurate and consistent same day order fulfillment and delivery service for Officeworks customers and stores.

Key Responsibilities include:

• Having safety as a core value and role modelling this culture across your team and the site
• Implement and sustain efficient inventory processes with a focus on safety, compliance and  continuous improvement
• Oversee Picking, Stocking / Replenishment and Despatch KPI's
• Interact with internal and external stakeholders in relation to customer and internal queries
• Identify skill gaps and coordinate and oversee team development and training
• Reporting and analytics
• Manage workflow and labour resources to meet established service levels and KPI's
• Provide feedback and support to team members and managers to increase performance and continuous improvement across the state
• Championing teamwork to improve team behaviours and drive for results
• Fostering a team culture that is constructive, professional, supportive, and with a customer focus

About you

For this key role, solid leadership experience is essential. Prior experience in an FMCG retail or manufacturing environment will be highly regarded.

As a collaborative leader with a minimum of 2 years in a Warehouse or Logistics Operational Team Leader role with at least 3 years at a Coordinator level, your focus will be to support the CFC Manager with all aspects of safety, people, service, productivity, cost and inventory.

In addition, our ideal candidate will be able to demonstrate:

• A positive and proven focus on health and safety
• Strong people management and communication skills
• A strong customer service ethic (internally and externally)
• Drive for Continuous Improvement
• Agility in approach and execution to policy and tasks
• Minimum 2 years in a Warehousing or Logistics leadership capacity
• Intermediate skills in Microsoft Office suite
• SAP systems experience advantageous but not essential

Prior exposure to an automated warehouse environment would be well regarded as would tertiary study in Supply Chain and/or Logistics.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.