Title:  CFC Team Leader


Derrimut, Victoria, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.


Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

The Officeworks VIC Customer Fulfilment Centre (CFC) is a leader in fulfilling e-Commerce orders in an ever-growing Omni-Channel retail business.


Our CFC at Derrimut has a high focus on maintaining and improving safety for the team, customer satisfaction and driving our service culture whilst maintaining an ongoing focus and delivery on continuous improvement. For this exciting team development role we are seeking a confident and experienced team leader to coordinate the fulfilment and delivery.


As a collaborative leader, this opportunity will see you coordinate and support the CFC Manager with Inbound goods receiving processes and all aspects of safety, people, service, productivity, cost and inventory.


The role will see you:

  • As a leader in the business, continue to build, nurture and grow a safety-first culture
  • Implement and sustain efficient inventory processes with a focus on safety and CI initiatives
  • Ensure the execution of unloading and receiving KPI's
  • Ensure Chain of Responsibility (COR) compliance is followed and maintained
  • Interact with Internal and External stakeholders in relation to customer and internal queries
  • Identify skill gaps and coordinate and oversee the development and training of the operations team/s
  • Reporting & Analytics
  • Coordinate and support the CFC Manager with all aspects of safety, people, service, productivity, cost & inventory within all departmental operations
  • Manage workflow and labour resources to meet established service levels and KPI's
  • Providing feedback and support to team members and coordinators with goal of increased performance and continuous improvement across the site
  • Oversee and ensure compliance of all Coordinators and Team members in line with Officeworks policies and procedures.

About you

As a confident and experienced Team Leader, key skills and capabilities will include:

  • A focus on health and safety
  • Have strong people management and communication skills
  • A strong customer service ethic (internally and externally)
  • Drive for Continuous Improvement
  • Agility in approach and execution to policy and tasks
  • Minimum 2-3 years in a leadership role advantageous
  • Intermediate skills in Microsoft Office suite
  • Experience in warehousing and logistics and SAP operating systems are valued but not essential

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Officeworks requires all new team members to be fully vaccinated for COVID-19 (unless they have a medical exemption). This recognises that governments in a number of jurisdictions have already mandated vaccinations for people working in retail and is about creating a safer workplace for team, customers and the community.