Title:  Distribution Centre Team Leader


North Rocks, New South Wales, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.


Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

The Officeworks NSW Customer Fulfilment Centre (CFC) is a leader in fulfilling e-Commerce orders in in the growing Omni-Channel retail market.

Our CFC at North Rocks has a high focus on maintaining and improving safety for the team, customer satisfaction and driving our service culture whilst maintaining an ongoing focus and delivery on continuous improvement.

For this exciting team development role we are seeking a confident and experienced team leader to coordinate fulfilment and delivery operations for our North Rocks CFC, providing accurate and consistent same day order fulfillment and delivery service for Officeworks customers and stores.

The role will see you:

  • Having safety as a core value and role modelling this culture across your team and the site
  • Implement and sustain efficient inventory processes with a focus on safety, compliance and  continuous improvement
  • Oversee Picking, Stocking / Replenishment and Despatch KPI's
  • Interact with internal and external stakeholders in relation to customer and internal queries
  • Identify skill gaps and coordinate and oversee team development and training
  • Reporting and analytics
  • Manage workflow and labour resources to meet established service levels and KPI's
  • Provide feedback and support to team members and managers to increase performance and continuous improvement across the state
  • Championing teamwork to improve team behaviours and drive for results
  • Fostering a team culture that is constructive, professional, supportive, and with a customer focus


Please note the hours for this role are 4:00pm to 12:00am Monday to Friday, although some flexibility around hours is required.

About you

For this key role, solid leadership experience is essential. Prior experience in an FMCG retail or manufacturing environment will be highly regarded.

As a collaborative leader with a minimum of 2 years in a Warehouse or Logistics Operational Team Leader role with at least 3 years at a Coordinator level, your focus will be to support the CFC Manager with all aspects of safety, people, service, productivity, cost and inventory.

In addition, our ideal candidate will be able to demonstrate:

  • A positive and proven focus on health and safety
  • Strong people management and communication skills
  • A strong customer service ethic (internally and externally)
  • Drive for Continuous Improvement
  • Agility in approach and execution to policy and tasks
  • Minimum 2 years in a Warehousing or Logistics leadership capacity
  • Intermediate skills in Microsoft Office suite
  • SAP systems experience advantageous but not essential

Prior exposure to an automated warehouse environment would be well regarded as would tertiary study in Supply Chain and/or Logistics.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.


At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.