Title:  Inside Sales Account Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Do you thrive on building strong, long term and meaningful relationships with customers?  Join our Business-to-Business sales team as an Inside Sales Account Manager and support our Small – Medium business customers with a wide range of tailored solutions.

As an Inside Sales Account Manager, you will manage a portfolio of up to 300 business accounts over the phone, providing outstanding client experiences and fostering trusted customer relationships. You will deliver profitable sales growth by understanding your customers unique business requirements and tailoring solutions to help make bigger things happen for them.

As a team we aim to:

• Develop a deep client understanding, ensuring client satisfaction contributing to long-term business success through strategic account management
• Engage in high quality customer conversations with a tailored and consultative approach
• Proactively identify opportunities for upselling and cross-selling products or services
• Effectively manage a sales pipeline – continuing to strive for measurable improvement and maximising upon opportunities

You are confident in your sales approach and foster strong relationships to ensure customer satisfaction and growth potential is realised.

This is a full-time permanent role with excellent flexibility working between our Chadstone Head Office location in a hybrid working arrangement with 2-3 days in the office and the rest of your week from home if you choose. 

About you

You are proactive and customer centric with superior time management ability. This, coupled with your background in sales and strategic out of the box thinking will see you excel in this role.  In addition, you will have: 

• Strong consultative sales experience within a B2B environment
• Experience with phone\video-based sales, with experience making proactive outbound calls
• Ability to identify opportunities for sales growth within your customer base  
• Proven ability to problem solve, offer solutions and negotiate, thriving in an activity focussed role
• An eagerness to learn and build a career in sales
• Experience using Salesforce CRM is desirable

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Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.