Title:  Operations Manager/State Manager - NSW/ACT


North Rocks, New South Wales, AU

About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC.  We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

At Officeworks we have an exciting opportunity to join the business as Retail Operations Manager/State Manager for our NSW/ACT region and play a vital part of the Retail Leadership team. Leading a team of 5 Area Managers across approximately 53 stores, you will play a key role in delivering our Retail Strategy to our customers and team. This role will chorale our Team Member community and assist in delivering world-class standards in our stores, on our online platforms and within our business networks to help support and deliver on our every channel strategy. You will take an active role in helping shape the strategic direction and focus of the States alongside the People, Loss and Safety teams.


Operations Managers are exceptional talent with a real understanding of how to build business plans, accelerate performance and manage succession and people planning. With full P&L accountability for sales within the area groups, this role understands the importance on long term planning and structure.

About you

  • An inspirational leader with a minimum of 10 years’ experience in the retail industry
  • You have succeeded in a customer led environment within the retail industry
  • Having led large teams with a strong people focus on growth and progression, you would ideally have led multi-site leaders before
  • An excellent communicator, you can confidently engage with internal and external business partners to ensure you and your team have the tools to drive genuine and measurable success
  • A strategic leader, you are financially savvy and you know how to impact EBIT through operational excellence in your direct reports
  • Always operating with integrity, attention to safety and the businesses culture at the heart of your decision making 

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:

  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career

At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.

Residency note: Application eligibility requires Australian/NZ citizenship or an unrestricted Visa to live and work in Australia.