Title:  Sales Specialist

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

As a Sales Specialist within our close-knit B2B team, you’ll take an active role in expanding and strengthening our business customer base. In this role, you’ll work collaboratively with the wider team to build strong customer connections and deliver targeted outbound call campaigns that drive short- to medium-term sales outcomes.

You’ll use strong questioning and communication skills to understand customer needs and clearly present the Officeworks value proposition. As the first point of contact for new enquiries, you’ll qualify leads, gather valuable insights, and direct opportunities to the right internal teams—ensuring a smooth transition and an exceptional customer experience.

You’ll be supported by great leadership and training, all within a team dedicated to setting you up for success. This is a full-time, hybrid role with a minimum of three days in the office each week, and the remaining days working from home.

This position is offered as a 12-month contract.

About you

You are a customer-focused individual who is passionate about delivering exceptional service and experiences. You thrive on building rapport, have outstanding communication skills, and enjoy connecting people with the right solutions.

In addition, you will bring:

• Previous experience in customer service or a sales environment
• Strong planning and organisational skills
• An approachable, curious, and outgoing personality, with the ability to connect with a wide range of people
• Persistence and patience, with the resilience to handle customer rejection
• Accurate and efficient data entry skills, along with the ability to gather and record meaningful insights

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.

Interested in applying?    

As part of the recruitment process, you will be required to complete an online assessment comprising of game based assessments and video interview questions. This will take approximately 20 minutes and will need to be completed within 48 hours of submitting your application. Once you've completed it, you’ll receive a personalised insight report which will tell you a little bit more about yourself.  

Please note that, due to the holiday period, all shortlisted candidates will be contacted starting 5th January 2026