Title:  CFC Team Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

• Team leadership, coaching and development
• Safety, service and strong attention to detail and accuracy
• Leverage your computer skills and technical capabilities with Warehouse systems

Are you a hands-on leader with a passion for safety, service, and operational excellence? Officeworks is looking for a proactive and experienced Operations Team Leader to join our Customer Fulfilment Centre (CFC) to support us deliver accurate, same-day order fulfilment and delivery for our customers and stores.

In this key leadership role, you’ll coordinate daily operations across receiving, replenishment, picking, despatch, inventory, and customer service. You’ll support the CFC Manager in driving performance across safety, people, service, productivity, cost, and compliance—ensuring our fulfilment centre runs smoothly and efficiently.

What You’ll Be Doing

• Championing Health & Safety: Lead by example with a proven focus on safe work practices and risk mitigation.
• Leading People: Motivate and develop team members, manage rostering, and ensure compliance with policies and procedures.
• Driving Service Excellence: Ensure customer orders are fulfilled accurately and on time, meeting delivery windows and DIFOT targets.
• Operational Oversight: Coordinate daily functions across all departments, ensuring standards are met and continuous improvement is embraced.
• Compliance & Process Improvement: Promote adherence to trade practices and support CI initiatives in collaboration with the Supply Chain team.
• Facilities & Inventory Management: Maintain site facilities and ensure inventory accuracy and presentation standards.

About you

What You’ll Bring

• Minimum 2 years in a Warehousing, Logistics or Stores leadership role.
• Strong people management and communication skills.
• A customer-first mindset with a strong internal and external service ethic.
• Agility in approach and execution, with the ability to adapt quickly to changing priorities.
• A proactive drive for continuous improvement and operational efficiency.
• Intermediate proficiency in Microsoft Office Suite.
• Experience with SAP systems is advantageous as is intermediate experience with computer design.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.