Title:  Goods Inwards Team Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

The Officeworks WA Customer Fulfilment Centre (CFC) is a leader in fulfilling e-Commerce orders in an ever-growing Omni-Channel retail business.

Our CFC at Perth Airport has a high focus on maintaining and improving safety for the team, customer satisfaction and driving our service culture whilst maintaining an ongoing focus and delivery on continuous improvement. For this exciting team role we are seeking a confident and experienced team leader to coordinate the fulfilment and delivery operations for our WA CFC.

As a collaborative leader, this opportunity will see you coordinate and support the CFC Manager with all aspects of safety, people, service, productivity, cost and inventory. This role ensures the safe and efficient operation of the CFC Goods Inwards department.

Key aspects of this role:

• As a leader in the business, continue to build, nurture and grow a safety-first culture
• Implement and sustain efficient inventory processes with a focus on safety and CI initiatives
• Ensure the safe and efficient running of the CFC Goods Inwards department
• Interact with Internal and External stakeholders in relation to customer and internal queries
• Identify skill gaps and coordinate and oversee the development and training of the operations team/s
• Reporting & Analytics
• Coordinate and support the CFC Manager with all aspects of safety, people, service, productivity, cost & inventory within all departmental operations
• Manage workflow and labour resources to meet established service levels and KPI's
• Participation in the State Supply Chain Leadership Team
• Providing feedback and support to team members and managers with goal of increased performance and continuous improvement across the state
• Oversee and ensure compliance of all Coordinators and Team members in line with Officeworks policies and procedures.

About you

Supporting and guiding a talented team to continue to reach high standards of operation while experiencing high volume growth, you will be able to demonstrate:

• A focus on health and safety
• Have strong people management and communication skills
• A strong customer service ethic (internally and externally)
• Drive for Continuous Improvement
• Agility in approach and execution to policy and tasks
• Minimum 5 years in a warehouse leadership role
• Intermediate skills in Microsoft Office suite
• Experience in warehousing and logistics and SAP operating systems are valued but not essential

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.