Title:  Team Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

As the Warehouse Team Leader at Officeworks, you will play a crucial role in ensuring the smooth and efficient operation of our Customer Fulfilment Centre (CFC). Your primary responsibility will be to oversee and coordinate all aspects of order fulfilment and delivery services, guaranteeing accurate and consistent service to our customers and store operations while motivating and driving results from a high performing team.

Key Responsibilities:

1. Safety:

   • Proactively facilitate the implementation of the site safety action plan.
   • Foster a proactive safety culture and adherence to WH&S policies.
   • Investigate incidents and injuries, ensuring compliance with safety protocols.
   • Participate in safety meetings and maintain Chain of Responsibility (COR) compliance.

2. People:

   • Demonstrate everyday leadership and promote a respectful workplace culture.
   • Develop and support team members to fulfill their roles effectively.
   • Ensure compliance with company policies and procedures.
   • Assist in recruitment, onboarding, and induction processes.
   • Drive reward and recognition initiatives and manage performance issues effectively.

3. Site Operations:

   • Provide input into operational initiatives and plans.
   • Coordinate the implementation of operational plans across the site.
   • Work towards improving CFC operations to align with business strategies.
   • Ensure operating standards meet safety, efficiency, and quality standards.

4. Service and Productivity:

   • Liaise with the supply chain to meet customer delivery strategy.
   • Supervise team activities to ensure productivity and output targets are met.

5. Production:

   • Monitor daily operations to meet same-day order fulfilment targets.
   • Ensure order accuracy and presentation standards are maintained.

6. Outbound:

   • Coordinate deliveries to transport providers.
   • Ensure timely dispatch of freight in line with KPIs

About you

Minimum Requirements:

• Minimum 2 years experience in a Warehouse or Logistics Operational role or Team Leader Role.
• Certificates in Warehouse Operations, Supply Chain/Logistics, or Health & Safety would be advantageous.

Skills/Knowledge/Attributes:

• Operations and operation planning
• Leadership skills
• Safe work practices
• Merchandising
• Administrative functions – SAP / WMS / KRONOS
• Warehousing/Supply Chain/Logistics

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.