Title:  Head of Store Operations - WA, SA, VIC & TAS Markets

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

As our Head of Store Operations for our WA, SA, VIC & TAS markets, you are a pivotal senior leader shaping the performance, culture and execution of our retail business across your store markets (region). With a strong commercial and operational lens, you lead through others, translating strategy into action and ensuring consistent, disciplined delivery at scale. 

Reporting to our Chief Operating Officer and operating with significant autonomy and influence, you own the end-to-end commercial performance of your market and play a critical role in connecting enterprise strategy with store level execution. You are a trusted leader of up to 8 Area Managers, a key partner to the National Support Office and Executive team, and a driving force behind sustainable growth, operational excellence and customer outcomes. 

You will:  

• Own and drive market level P&L performance, balancing sales growth, margin, EBIT and cost discipline 

• Translate enterprise strategy into clear, executable priorities that lift performance across multiple areas and stores 

• Lead, coach and develop a team of Area Managers, building strong capability, accountability and leadership depth 

• Ensure consistent execution of retail standards, merchandise disciplines and pricing integrity at scale 

• Champion a Safety FIRST culture, embedding care, compliance and wellbeing as non-negotiables 

• Act as a critical connector between the Executive team and store operations, surfacing insights, resolving systemic issues and influencing enterprise decisions 

• Lead largescale change and transformation initiatives that evolve the retail operating model 

• Drive customer advocacy and loyalty by turning insight (including NPS) into targeted, measurable improvements 

This is a highly visible, business critical role with broad operational span, significant commercial accountability and direct influence on business performance. You lead the “how” of strategy execution, setting the pace, standard and ambition for the retail network. 

About you

You are a senior leader with a strong track record of leading teams through meaningful transformation, change and innovation. You build high performing, values led teams by investing in leadership capability, fostering inclusion and developing sustainable talent pipelines that reinforce our culture and long-term success.  In addition, you will have:  

• Extensive senior retail leadership experience (10+ years), leading large, multisite operations in complex environments 

• A proven track record of owning and delivering results across large, complex P&Ls 

• Advanced commercial and financial acumen, with a sharp focus on margin improvement and EBIT performance 

• Highly analytical, with the ability to interpret complex data and translate insights into clear, actionable operational plans 

• Exceptional stakeholder engagement and negotiation skills, with the ability to influence and challenge at senior executive level 

• Deep understanding of retail safety legislation, ER/IR frameworks and compliance obligations 

• Strong working knowledge of enterprise tools such as SAP, Kronos and Microsoft Office, enabling data driven decision making at scale 

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.

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