Title:  Retail Department Leader

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

About the Role:

As a Retail Department Leader (Coordinator) at our Newcastle store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!

The Everyday Adventure

Let your exceptional customer service skills shine. Ensuring each customer leaves satisfied with their experience. The journey is everything!

Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.

Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.

Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.

Craft a shopping experience that is visually stunning and above all safe.

Join forces with fellow leaders and departments always collaborating to achieve overall store success.

Are You Retail Rockstar Ready?

A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.

Outstanding ability to communicate and forge connections with your team and customers alike.

You are a leadership legend, building a team of retail rockstars who can take on any challenge.

Ability to thrive in a fast-paced environment and juggling shifting priories like a pro.

Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

#LI-KB1

About you

To succeed in this role, you will bring with you:

• Previous experience in a retail management role where you have led a team
• Demonstrated ability to lead and motivate a team
• Flexible availability across our span of hours
• Previous experience working to KPIs and budgets
• Effective time management and organisational skills
• Demonstrated people leadership and safety management

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.